Most frequent questions and answers
- From the Windows 10 Start Menu, click Settings.
- Click Network & Internet.
- On the left navigation menu, select VPN.
- Click Add a VPN connection.
- In the VPN provider text box, select Windows (built-in).
- In the Connection name text box, type a name for the Mobile VPN (such as “L2TP VPN”)
- In the Server name or address text box, type the DNS name or IP address for the Firebox external interface.
- From the VPN Type drop-down list, select Layer 2 Tunneling Protocol with IPSec (L2TP/IPSec).
- Click Save.
The VPN is added to the Network & Internet VPN settings page.
- On the VPN settings page, click Change adapter options.
- Click your VPN to select it.
- Click Change settings of this connection.
The Properties for this VPN appear.
- Click the Security tab.
- From the Data encryption drop-down list, select Require encryption (disconnect if server declines).
- Select Allow these protocols.
- Select Microsoft CHAP Version 2 as the only allowed protocol.
- Click Advanced settings.
The Advanced Properties dialog box appears.
- If Mobile VPN with L2TP on the Firebox is configured to use a pre-shared key as the IPSec credential method:
- Select Use pre-shared key for authentication.
- In the Key text box, type the pre-shared key for this tunnel. The pre-shared key must match the pre-shared key configured on the Firebox Mobile VPN with L2TP IPSec settings.
- If Mobile VPN with L2TP on the Firebox is configured to use a certificate as the IPSec credential method:
- Select Use certificate for authentication.
- Make sure the Verify the Name and Usage attributes of the servers certificate check box is selected.
- Make sure you have imported the certificate to the client device. For more information, see Import a Certificate on a Client Device
- Click OK.
- Do not change the default settings on the Networking tab.
- Click OK.
Start by finding the network connections icon in the bottom right corner of the screen (near the clock).
The icon can be in the shape of computer display or wireless signal meter.
Right click on that icon.
Select “Open Network and Sharing Center“.
You can also get there by going through “Start” button > “Control Panel” > “View network status and tasks“.
Click “Setup a new connection or network“.
In the appeared window select “Connect to a workplace“, click “Next“.
Click “Use my Internet connection (VPN)“.
If you already have other connections configured, select “No, create a new connection” and click “Next” button.
If you don’t see this dialog window just skip this step.
“Internet address” is your server address, i.e. your credentials that you get from the Customer Area at the beginning of this tutorial. If you are not sure where to get them, scroll up the page, you can find the instructions there. It is not “str-XXXXXX.reliablehosting.com”, that is just an example.
“Destination name” can be any as you like for example StrongVPN.
Check “Don’t connect now; just set it up so I can connect later” and click “Next” button.
Fill the “User name” and “Password” fields, your credentials that you obtained before.
For manual setup username is not your email and the password is not your password for Customer Area.
You can find these credentials in the Customer Area, same place where the server address is located.
Check “Remember this password” and click “Create” button.
Click “Close” button.
Start from home screen.
Press “Menu” button on your device, go to “Settings“.
Go to “Wireless and network“.
Then to “VPN settings“.
Tap on “Add VPN” option.
Then on “Add PPTP VPN“.
Configuration screen should look like this.
“VPN name” is the name of the connection, it can be any as you like, we recommend to set it to “StrongVPN PPTP“.
Please note: if you already have the connection with the same name it will not let you save the settings.
Fill full Server Address to “Set VPN server” field, i.e your credential that you obtained in the Customer Area at the beginning of this tutorial. If you are not sure where to get it, scroll up the page, you can find the instructions there. The address is not vpn-XXX.reliablehosting.com, it is just an example.
Disable the “Encryption“.
PPTP VPN connection uses MPPE (Microsoft Point-to-Point Encryption) which will not work on Android with our service.
Our only suggestion is turning the Encryption completely OFF. In that case your VPN traffic is not protected of course.
If you want the encrypted connection please use L2TP.
Press “Menu” button, select “Save“.
Now you should see “StrongVPN PPTP” connection on the list. Tap on it.
Authorization window will appear. Enter your “Username” (it is not your email with us) and “Password” (both are case sensitive).
These credentials can be found in the Customer Area as well.
Select “Remember username“.
Tap “Connect” button.
When the VPN is connected the message should appear at the top bar.
To configure the L2TP connection on an iOS device:
- Select Settings > General > VPN
- TapAdd VPN Configuration.
- From the Type menu, tap L2TP.
- Tap Back.
- In the Description text box, type a name for the VPN connection.
- In the Server text box, type the external IP address of the Firebox to connect to.
- In the Account text box, type your user name as it appears in the authentication server that you use for Mobile VPN with L2TP user authentication.
- Keep the RSA SecurID slider off.
- In the Password text box, type the password of the user.
- In the Secret text box, type the pre-shared key for this tunnel. The pre-shared key must match the pre-shared key configured on the Firebox Mobile VPN with L2TP IPSec settings.
- Keep the Send All Traffic slider on.
- Keep the Proxy setting Off.
- Tap Done.